FAQS

Secure Ordering & Payment Options

Udderly Perfect makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Udderly Perfect uses industry standard security techniques on our Web Site to help protect against the loss, misuse or modification of information that you have provided. Our transactional Web Site uses secure sockets layer (SSL) encryption for securing communications and transactions across the Internet. The SSL protocol uses digital certificates to create and secure confidential communications "pip" between the purchaser and our web entity. Data transmitted over an SSL connection cannot be tampered with or forged without the two parties becoming immediately aware of the tampering. While we implement the above security measures, you should be aware that 100% security is not possible and Udderly Perfect disclaims any liability should an unauthorized breach occur.

We accept the following credit cards:

  • VISA

  • Master Card

  • American Express

Privacy Policy

Udderly Perfect Inc. respects your right to privacy. We may change or add to this privacy policy at any time without notice, so we encourage you to review it periodically. The following outlines our practices concerning the collection and use of your information collected on our Web Site, as defined below. By visiting our Web Sites, you agree to be bound by the terms and conditions of this privacy policy and these legal terms and conditions.

You may be required to provide personal information to us when ordering a product or registering for Email Updates. We need this information to deliver products to customers, provide customer support and to administer customer accounts.

We do not share any personal information of our customers with any third parties.

Email Messaging:

Want to be on the cutting edge of the hottest fashions? Sign up for our mailing list! You may submit your email address so that we can inform you of the newest collections, promotions, sales and more. This information is stored in a secure location and accessible only by designated staff. Except as otherwise described in the privacy policy, personal information is not released to third parties. If you prefer not to receive promotional information from us, you may unsubscribe from our email services by using the unsubscribe link situated at the bottom of any promotional message you receive from us. If you do not want us to use your information to enhance your shopping experience, please let us know by e-mail. Please be sure to include your full name and the e-mail address you used when you registered with us or made a purchase from us. It may take up to 2 weeks to process your request, during which period you may continue to receive communications from us.

Payment and Shipping

 

What you should know:

 

  • We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

 

Want to ship internationally?

 

At the moment, we only ship within United States. For international orders, please contact via email.

If you have any questions, please don't hesitate to contact our Customer Experience Department by email .

​​Returns & Refunds

Your satisfaction is our highest priority. If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price, by mail. Buyer is responsible for return shipping cost.

Extended return policy for the 2017 holiday period

Customers who have placed an order between December 15-24, 2017, will have until January, 7, 2018, to return or exchange their merchandise. All other return conditions still apply.

Please note: The regular 30-day period will be applied to any order placed prior to December 15th and after December 24

.

What can I return or exchange?

 

We're sorry things didn't work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original packing slip invoice for the price paid.

Please note:  any items listed as "final sale" cannot be returned or exchanged.

Where can I return my items?

By Mail

THE ADVANTAGES:

  • Easy, convenient, & hassle-free.

  • We can credit your PayPal or Virtual Debit account.

Please note: 

  • Shipping & handling charges will not be refunded. All shipping costs are buyers resposability. 

  • Exchanges can only be made when exchanging for same item, different size and only when item is available.

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